{"id":48050,"date":"2021-02-02T16:50:39","date_gmt":"2021-02-02T15:50:39","guid":{"rendered":"https:\/\/dermoscent.com\/general-terms-conditions-conditions-generales-de-vente\/"},"modified":"2026-06-18T15:57:46","modified_gmt":"2026-06-18T13:57:46","slug":"general-terms-conditions","status":"publish","type":"page","link":"https:\/\/dermoscent.com\/en\/general-terms-conditions\/","title":{"rendered":"General terms &#038; conditions Conditions g\u00e9n\u00e9rales de vente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"48050\" class=\"elementor elementor-48050 elementor-4451\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-67dd6d2 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-eae-slider=\"40617\" data-id=\"67dd6d2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8af39af\" data-eae-slider=\"76580\" data-id=\"8af39af\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-efb7f94 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-eae-slider=\"3199\" data-id=\"efb7f94\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1f59348\" data-eae-slider=\"86718\" data-id=\"1f59348\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d687e1 elementor-widget elementor-widget-heading\" data-id=\"2d687e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions of Sale to Individuals \u2013 NEXTMUNE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ecd21 elementor-widget elementor-widget-text-editor\" data-id=\"b4ecd21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\" style=\"line-height: normal;\"><span style=\"font-family: Roboto; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300;\">These general terms and conditions of sale to individuals apply exclusively to sales made on Nextmune\u2019s online store, dermoscent.com.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2702c03 elementor-widget elementor-widget-heading\" data-id=\"2702c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 1: Scope of application<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf7751 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4bf7751\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f22441 elementor-widget elementor-widget-text-editor\" data-id=\"9f22441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These general terms and conditions of sale to individuals are made available to each buyer on the Nextmune website and apply to every order placed on the said website. Consequently, placing an order implies full and unconditional acceptance of these terms and conditions by the buyer. No general or specific conditions from the client may, without the express agreement of Nextmune, override these terms. Any contrary conditions proposed by the buyer will therefore, without express acceptance, be unenforceable against the seller regardless of when they were communicated.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bbcf75 elementor-widget elementor-widget-heading\" data-id=\"4bbcf75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 2: Order placement and confirmation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd40a21 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bd40a21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2295e0 elementor-widget elementor-widget-text-editor\" data-id=\"f2295e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The client agrees to fill in all required fields (address, delivery address, payment method, etc.). In case of an error in the recipient\u2019s details, Nextmune cannot be held responsible for the inability to deliver the order. Any costs associated with redirecting the package to another recipient or a new delivery address will be borne by the client.<br\/>Each product order is subject to acceptance by Nextmune, which reserves the right to reject any order due to insufficient stock, incomplete client information, or any other legal reason.<br\/>The customer, after filling in the various fields as indicated on the website, accepts the general terms and conditions of sale by clicking the \u201cPAY MY ORDER\u201d button. Any conflicting terms are unenforceable against the seller, unless formally and expressly accepted in writing by the seller.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a8bc2 elementor-widget elementor-widget-heading\" data-id=\"d4a8bc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 3: Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3cf053 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c3cf053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89042b3 elementor-widget elementor-widget-text-editor\" data-id=\"89042b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Products are delivered in France and internationally (unless otherwise agreed with our local distributor) via Chronopost to the address provided by the customer when placing the order. Once the order has been picked up by the carrier, a tracking number is provided to the customer so that they can track their parcel at any time on the carrier&#8217;s website. We encourage you to check your emails regularly to avoid any inconvenience.   <\/p><p><br>The estimated delivery times after dispatch are as follows:<\/p><ul><li>Mainland France: delivery within 2 to 5 days<\/li><li>Europe: delivery within 4 to 8 days<\/li><li>Outside Europe and overseas France: delivery within 8 to 15 days<\/li><\/ul><p>The delivery charges are confirmed before the order is validated. Nextmune cannot be held responsible for any consequences resulting from a delay in delivery. <\/p><p><br><strong>IMPORTANT: Please ensure that the delivery details are accurate and complete, and that the recipient will be present on the day of delivery.<\/strong><\/p><p>If the recipient is absent at the time of delivery, a delivery notice will be left in their letterbox by the delivery driver.<br\/>In the event of an incorrect delivery address, Nextmune cannot be held responsible for the inability to deliver the parcel.<br\/>If a product is missing, we will contact you to inform you of its delivery time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f15e5e elementor-widget elementor-widget-heading\" data-id=\"5f15e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 4: Free shipping in metropolitan France<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c595532 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c595532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-442a2db elementor-widget elementor-widget-text-editor\" data-id=\"442a2db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Free shipping is offered to any client placing a single order of at least \u20ac50 including VAT for deliveries in Metropolitan France.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad35c92 elementor-widget elementor-widget-heading\" data-id=\"ad35c92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 5: Returns \/ undelivered orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-169670f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"169670f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e866a8a elementor-widget elementor-widget-text-editor\" data-id=\"e866a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\">Home delivery:<\/span> if the package is returned due to an error or negligence by the client (wrong address, no name on mailbox, absence at delivery, failure to collect the package within the allowed period, etc.), the client will bear the cost of reshipping the order.<\/p><p><span style=\"text-decoration: underline;\">Delivery in pickup point :<\/span> if the client fails to collect the order within seven (7) calendar days from the date it is made available at the pickup point, the order will be returned to NEXTMUNE. The order will then be considered abandoned by the client and cancelled in favor of NEXTMUNE without refund. The client may request reshipment of the order to the address <strong><a href=\"mailto:adv@nextmune.com\">adv@nextmune.com<\/a><\/strong> within two (2) months; shipping costs will be borne by the client  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6343fb elementor-widget elementor-widget-heading\" data-id=\"f6343fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 6: Right of withdrawal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb38e23 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bb38e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69b3084 elementor-widget elementor-widget-text-editor\" data-id=\"69b3084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Article L.211-4 of the French Consumer Code<\/strong><br\/>The seller is required to deliver goods that conform to the contract and is responsible for any non-conformities existing at the time of delivery.<br\/>The seller is also responsible for non-conformities resulting from packaging, assembly instructions, or installation when such tasks are assigned to the seller under the <a href=\"mailto:adv@adv.com\">contract<\/a> or carried out under their responsibility. <\/p><p><strong>Nextmune<br\/>3, rue Pierre-Gilles de Gennes<br\/>Espace Entreprises \u2013 ZA Le Causse<br\/>81100 Castres \u2013 France<\/strong><\/p><p>Simply returning the item without notice or refusing to accept delivery is not sufficient to indicate your intention to cancel the purchase.<\/p><p>To do so, you can use the sample form below:<\/p><p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;<\/p><p><em>Order reference number<\/em><\/p><p><em> <\/em><em>Dear Madam, Dear Sir,<\/em><\/p><p><em> <\/em>On (date), I placed an order on the website <a href=\"http:\/\/www.dermoscent.com\">www.dermoscent.com <\/a>and took delivery of it on &#8230; (date).<\/p><p><em>In accordance with Article L. 221-18 of the Consumer Code, I hereby inform you that I wish to exercise my right of withdrawal regarding this order and will return it to you within the next fourteen days.<\/em><\/p><p><em> Please refund me the sum of (&#8230;) euros that I paid you by &#8230; (credit card, etc.).<\/em><\/p><p><em>Thank you very much. Yours sincerely,<\/em><\/p><p><em>(Signature)<\/em> <\/p><p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;<\/p><p>In the event of withdrawal, we will refund the total amount of your order no later than fourteen (14) days from the day we are informed of your decision to withdraw from this contract. You will be responsible for the return shipping costs, regardless of the carrier used. We will process the refund using the same payment method you used for the initial transaction.<br\/>You have fourteen (14) days from the date of notification of your decision to withdraw to return the goods. We will issue a refund upon receipt of the returned package, subject to its compliance.   <\/p><p>This right of withdrawal can only be accepted for products in their original condition and complete (packaging, contents, accessories, instructions, etc.), with no signs of use. Products that are returned incomplete, damaged, partially used, damaged or soiled by the customer will not be refunded. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab4d46 elementor-widget elementor-widget-heading\" data-id=\"5ab4d46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 7: Prices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-581419e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"581419e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0cba18 elementor-widget elementor-widget-text-editor\" data-id=\"c0cba18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All prices are in Euros, including VAT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41e6385 elementor-widget elementor-widget-heading\" data-id=\"41e6385\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 8: Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-489aeff elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"489aeff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5329bf elementor-widget elementor-widget-text-editor\" data-id=\"f5329bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Payment is made exclusively online by credit card.<br\/>Accepted cards: VISA, EUROCARD, MASTERCARD.<br\/>The payment security system is provided by PAYBOX, ensuring full confidentiality.<br\/><br\/><\/p><p>The order amount will be debited within 5 days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0acfe8f elementor-widget elementor-widget-heading\" data-id=\"0acfe8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 9: Product modifications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb0d3f6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bb0d3f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3dd36a elementor-widget elementor-widget-text-editor\" data-id=\"e3dd36a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nextmune reserves the right to make any changes it deems necessary to its products\u2019 presentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83de250 elementor-widget elementor-widget-heading\" data-id=\"83de250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 10: Holidays<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23323ea elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"23323ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b60bc42 elementor-widget elementor-widget-text-editor\" data-id=\"b60bc42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The company reserves the right to close its offices for an annual holiday period, with dates communicated during checkout. During this period, processing, response, and delivery times may be extended. The company will inform clients in a timely manner to minimize impact. No liability will be accepted for delays caused by such closures.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-093b297 elementor-widget elementor-widget-heading\" data-id=\"093b297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 11: Disputes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b948b9e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b948b9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99edda5 elementor-widget elementor-widget-text-editor\" data-id=\"99edda5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These terms and conditions are governed by French law. In case of a dispute, the Commercial Court of Castres (Tarn) has exclusive jurisdiction.<br\/>For complaints, you may contact our customer service by email (courrier@dermoscent.com) or mail at: <\/p>\n<p><strong>Nextmune<br\/>3, rue Pierre-Gilles de Gennes<br\/>Espace Entreprises \u2013 ZA Le Causse<br\/>81100 Castres \u2013 France<\/strong><\/p>\n<p>In case of dispute, the client should first contact Nextmune to seek an amicable solution.<\/p>\n<p>At the European level, the <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\">European Commission<\/a> provides an online platform for dispute resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df78504 elementor-widget elementor-widget-heading\" data-id=\"df78504\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Article 12: Effective date <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6bc36 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6c6bc36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b48a47 elementor-widget elementor-widget-text-editor\" data-id=\"8b48a47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These general terms and conditions of sale to private individuals apply from July 1, 2025.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0ec2ac elementor-widget elementor-widget-heading\" data-id=\"b0ec2ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ANNEXES to the GTC <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b2a2e5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3b2a2e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c5d4de elementor-widget elementor-widget-text-editor\" data-id=\"7c5d4de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Article L.211-4 of the Consumer Code<\/strong><br\/>The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.<br\/>The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.<\/p><p><em> <br><\/em><\/p><p><strong>Article L.211-5 of the Consumer Code<\/strong><br\/>To be in conformity with the contract, the goods must:<\/p><p><em>Be fit for the purpose usually expected of similar goods and, where applicable:<\/em><\/p><p><em>Correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;<\/em><\/p><p><em>Present the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;<\/em><\/p><p><em>Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller&#8217;s attention and accepted by the latter.<\/em><\/p><p><strong>Article L.211-12 of the Consumer Code<\/strong><br\/>Action resulting from lack of conformity lapses two years after delivery of the goods.<\/p><p><em> <\/em><\/p><p><strong>Article 1641 of the Civil Code<\/strong><br\/>The seller is bound to a warranty on account of hidden defects in the item sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lower price for it, had he known about them.<\/p><p><em> <\/em><\/p><p><strong>Article 1648, paragraph 1 of the Civil Code<\/strong><br\/>Legal action resulting from latent defects must be brought by the purchaser within two years of discovery of the defect.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions of Sale to Individuals \u2013 NEXTMUNE These general terms and conditions of sale to individuals apply exclusively to sales made on Nextmune\u2019s online store, dermoscent.com. Article 1: Scope of application These general terms and conditions of sale to individuals are made available to each buyer on the Nextmune website and apply to every order placed on the said website. Consequently, placing an order implies full and unconditional acceptance of these terms and conditions by the buyer. No general or specific conditions from the client may, without the express agreement of Nextmune, override these terms. Any contrary conditions proposed by the buyer will therefore, without express acceptance, be unenforceable against the seller regardless of when they were communicated. Article 2: Order placement and confirmation The client agrees to fill in all required fields (address, delivery address, payment method, etc.). In case of an error in the recipient\u2019s details, Nextmune cannot be held responsible for the inability to deliver the order. Any costs associated with redirecting the package to another recipient or a new delivery address will be borne by the client.Each product order is subject to acceptance by Nextmune, which reserves the right to reject any order due to insufficient stock, incomplete client information, or any other legal reason.The customer, after filling in the various fields as indicated on the website, accepts the general terms and conditions of sale by clicking the \u201cPAY MY ORDER\u201d button. Any conflicting terms are unenforceable against the seller, unless formally and expressly accepted in writing by the seller. Article 3: Delivery Products are delivered in France and internationally (unless otherwise agreed with our local distributor) via Chronopost to the address provided by the customer when placing the order. Once the order has been picked up by the carrier, a tracking number is provided to the customer so that they can track their parcel at any time on the carrier&#8217;s website. We encourage you to check your emails regularly to avoid any inconvenience. The estimated delivery times after dispatch are as follows: Mainland France: delivery within 2 to 5 days Europe: delivery within 4 to 8 days Outside Europe and overseas France: delivery within 8 to 15 days The delivery charges are confirmed before the order is validated. Nextmune cannot be held responsible for any consequences resulting from a delay in delivery. IMPORTANT: Please ensure that the delivery details are accurate and complete, and that the recipient will be present on the day of delivery. If the recipient is absent at the time of delivery, a delivery notice will be left in their letterbox by the delivery driver.In the event of an incorrect delivery address, Nextmune cannot be held responsible for the inability to deliver the parcel.If a product is missing, we will contact you to inform you of its delivery time. Article 4: Free shipping in metropolitan France Free shipping is offered to any client placing a single order of at least \u20ac50 including VAT for deliveries in Metropolitan France. Article 5: Returns \/ undelivered orders Home delivery: if the package is returned due to an error or negligence by the client (wrong address, no name on mailbox, absence at delivery, failure to collect the package within the allowed period, etc.), the client will bear the cost of reshipping the order. Delivery in pickup point : if the client fails to collect the order within seven (7) calendar days from the date it is made available at the pickup point, the order will be returned to NEXTMUNE. The order will then be considered abandoned by the client and cancelled in favor of NEXTMUNE without refund. The client may request reshipment of the order to the address adv@nextmune.com within two (2) months; shipping costs will be borne by the client Article 6: Right of withdrawal Article L.211-4 of the French Consumer CodeThe seller is required to deliver goods that conform to the contract and is responsible for any non-conformities existing at the time of delivery.The seller is also responsible for non-conformities resulting from packaging, assembly instructions, or installation when such tasks are assigned to the seller under the contract or carried out under their responsibility. Nextmune3, rue Pierre-Gilles de GennesEspace Entreprises \u2013 ZA Le Causse81100 Castres \u2013 France Simply returning the item without notice or refusing to accept delivery is not sufficient to indicate your intention to cancel the purchase. To do so, you can use the sample form below: &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212; Order reference number Dear Madam, Dear Sir, On (date), I placed an order on the website www.dermoscent.com and took delivery of it on &#8230; (date). In accordance with Article L. 221-18 of the Consumer Code, I hereby inform you that I wish to exercise my right of withdrawal regarding this order and will return it to you within the next fourteen days. Please refund me the sum of (&#8230;) euros that I paid you by &#8230; (credit card, etc.). Thank you very much. Yours sincerely, (Signature) &#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212; In the event of withdrawal, we will refund the total amount of your order no later than fourteen (14) days from the day we are informed of your decision to withdraw from this contract. You will be responsible for the return shipping costs, regardless of the carrier used. We will process the refund using the same payment method you used for the initial transaction.You have fourteen (14) days from the date of notification of your decision to withdraw to return the goods. We will issue a refund upon receipt of the returned package, subject to its compliance. This right of withdrawal can only be accepted for products in their original condition and complete (packaging, contents, accessories, instructions, etc.), with no signs of use. Products that are returned incomplete, damaged, partially used, damaged or soiled by the customer will not be refunded. Article 7: Prices All prices are in Euros, including VAT. Article 8: Payment Payment is made exclusively online by credit card.Accepted cards: VISA, EUROCARD, MASTERCARD.The payment security system is provided by PAYBOX, ensuring<\/p>\n","protected":false},"author":174,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48050","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions of sale | Dermoscent\u00ae natural animal care products<\/title>\n<meta name=\"description\" content=\"Discover the terms and conditions applicable on the Dermoscent\u00ae Dermo-Cosmetic Laboratory website: delivery, right of withdrawal, legal guarantees, etc.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions of sale | Dermoscent\u00ae natural animal care products\" \/>\n<meta property=\"og:description\" content=\"Discover the terms and conditions applicable on the Dermoscent\u00ae Dermo-Cosmetic Laboratory website: delivery, right of withdrawal, legal guarantees, etc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dermoscent.com\/en\/general-terms-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"DERMOSCENT\u00ae\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/DermoscentOFFICIAL\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-18T13:57:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dermoscent.com\/wp-content\/uploads\/2026\/02\/dermoscent-logo-retina.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1098\" \/>\n\t<meta property=\"og:image:height\" content=\"241\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dermoscent.com\\\/en\\\/general-terms-conditions\\\/\",\"url\":\"https:\\\/\\\/dermoscent.com\\\/en\\\/general-terms-conditions\\\/\",\"name\":\"Terms and conditions of sale | Dermoscent\u00ae natural animal care products\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dermoscent.com\\\/en\\\/#website\"},\"datePublished\":\"2021-02-02T15:50:39+00:00\",\"dateModified\":\"2026-06-18T13:57:46+00:00\",\"description\":\"Discover the terms and conditions applicable on the Dermoscent\u00ae Dermo-Cosmetic Laboratory website: delivery, right of withdrawal, legal guarantees, etc.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dermoscent.com\\\/en\\\/general-terms-conditions\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dermoscent.com\\\/en\\\/general-terms-conditions\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dermoscent.com\\\/en\\\/general-terms-conditions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/dermoscent.com\\\/en\\\/page-accueil-en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"General terms &#038; 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