These general terms and conditions of sale to individuals apply exclusively to sales made on Nextmune’s online store, dermoscent.com.
These general terms and conditions of sale to individuals are made available to each buyer on the Nextmune website and apply to every order placed on the said website. Consequently, placing an order implies full and unconditional acceptance of these terms and conditions by the buyer. No general or specific conditions from the client may, without the express agreement of Nextmune, override these terms. Any contrary conditions proposed by the buyer will therefore, without express acceptance, be unenforceable against the seller regardless of when they were communicated.
The client agrees to fill in all required fields (address, delivery address, payment method, etc.). In case of an error in the recipient’s details, Nextmune cannot be held responsible for the inability to deliver the order. Any costs associated with redirecting the package to another recipient or a new delivery address will be borne by the client.
Each product order is subject to acceptance by Nextmune, which reserves the right to reject any order due to insufficient stock, incomplete client information, or any other legal reason.
The customer, after filling in the various fields as indicated on the website, accepts the general terms and conditions of sale by clicking the “PAY MY ORDER” button. Any conflicting terms are unenforceable against the seller, unless formally and expressly accepted in writing by the seller.
Products are delivered in France and internationally (unless otherwise agreed with our local distributor) via Chronopost to the address provided by the customer when placing the order. Once the order has been picked up by the carrier, a tracking number is provided to the customer so that they can track their parcel at any time on the carrier’s website. We encourage you to check your emails regularly to avoid any inconvenience.
The estimated delivery times after dispatch are as follows:
The delivery charges are confirmed before the order is validated. Nextmune cannot be held responsible for any consequences resulting from a delay in delivery.
IMPORTANT: Please ensure that the delivery details are accurate and complete, and that the recipient will be present on the day of delivery.
If the recipient is absent at the time of delivery, a delivery notice will be left in their letterbox by the delivery driver.
In the event of an incorrect delivery address, Nextmune cannot be held responsible for the inability to deliver the parcel.
If a product is missing, we will contact you to inform you of its delivery time.
Free shipping is offered to any client placing a single order of at least €50 including VAT for deliveries in Metropolitan France.
Home delivery: if the package is returned due to an error or negligence by the client (wrong address, no name on mailbox, absence at delivery, failure to collect the package within the allowed period, etc.), the client will bear the cost of reshipping the order.
Delivery in pickup point : if the client fails to collect the order within seven (7) calendar days from the date it is made available at the pickup point, the order will be returned to NEXTMUNE. The order will then be considered abandoned by the client and cancelled in favor of NEXTMUNE without refund. The client may request reshipment of the order to the address adv@nextmune.com within two (2) months; shipping costs will be borne by the client
Article L.211-4 of the French Consumer Code
The seller is required to deliver goods that conform to the contract and is responsible for any non-conformities existing at the time of delivery.
The seller is also responsible for non-conformities resulting from packaging, assembly instructions, or installation when such tasks are assigned to the seller under the contract or carried out under their responsibility.
Nextmune
3, rue Pierre-Gilles de Gennes
Espace Entreprises – ZA Le Causse
81100 Castres – France
Simply returning the item without notice or refusing to accept delivery is not sufficient to indicate your intention to cancel the purchase.
To do so, you can use the sample form below:
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Order reference number
Dear Madam, Dear Sir,
On (date), I placed an order on the website www.dermoscent.com and took delivery of it on … (date).
In accordance with Article L. 221-18 of the Consumer Code, I hereby inform you that I wish to exercise my right of withdrawal regarding this order and will return it to you within the next fourteen days.
Please refund me the sum of (…) euros that I paid you by … (credit card, etc.).
Thank you very much. Yours sincerely,
(Signature)
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In the event of withdrawal, we will refund the total amount of your order no later than fourteen (14) days from the day we are informed of your decision to withdraw from this contract. You will be responsible for the return shipping costs, regardless of the carrier used. We will process the refund using the same payment method you used for the initial transaction.
You have fourteen (14) days from the date of notification of your decision to withdraw to return the goods. We will issue a refund upon receipt of the returned package, subject to its compliance.
This right of withdrawal can only be accepted for products in their original condition and complete (packaging, contents, accessories, instructions, etc.), with no signs of use. Products that are returned incomplete, damaged, partially used, damaged or soiled by the customer will not be refunded.
All prices are in Euros, including VAT.
Payment is made exclusively online by credit card.
Accepted cards: VISA, EUROCARD, MASTERCARD.
The payment security system is provided by PAYBOX, ensuring full confidentiality.
The order amount will be debited within 5 days.
Nextmune reserves the right to make any changes it deems necessary to its products’ presentation.
The company reserves the right to close its offices for an annual holiday period, with dates communicated during checkout. During this period, processing, response, and delivery times may be extended. The company will inform clients in a timely manner to minimize impact. No liability will be accepted for delays caused by such closures.
These terms and conditions are governed by French law. In case of a dispute, the Commercial Court of Castres (Tarn) has exclusive jurisdiction.
For complaints, you may contact our customer service by email (courrier@dermoscent.com) or mail at:
Nextmune
3, rue Pierre-Gilles de Gennes
Espace Entreprises – ZA Le Causse
81100 Castres – France
In case of dispute, the client should first contact Nextmune to seek an amicable solution.
At the European level, the European Commission provides an online platform for dispute resolution.
These general terms and conditions of sale to private individuals apply from July 1, 2025.
Article L.211-4 of the Consumer Code
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.
Article L.211-5 of the Consumer Code
To be in conformity with the contract, the goods must:
Be fit for the purpose usually expected of similar goods and, where applicable:
Correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
Present the qualities that a buyer may legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller’s attention and accepted by the latter.
Article L.211-12 of the Consumer Code
Action resulting from lack of conformity lapses two years after delivery of the goods.
Article 1641 of the Civil Code
The seller is bound to a warranty on account of hidden defects in the item sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lower price for it, had he known about them.
Article 1648, paragraph 1 of the Civil Code
Legal action resulting from latent defects must be brought by the purchaser within two years of discovery of the defect.
