Veterinary
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Personal data & cookies

Personal data & cookies

It is our priority to protect your privacy and to build relations with you based on trust and transparency, in total compliance with the regulations in force. As such, we pay particular attention to ensuring the security of your personal data. We therefore attach particular importance to the security of your personal data.

What personal data do we collect and when?

We may collect or receive personal data from you through various means, such as our contact forms, which contain required information fields marked with an asterisk. If you do not fill in the fields marked with an asterisk, we may be unable to provide you with some of our products and services.
Certain personal data we ask you to provide are needed for the following reasons: Failure to fill in the fields marked with an asterisk may affect our ability to offer you the products and services proposed.
Some of the personal data we request is essential for the following reasons:

  • Customer account creation
  • Registration for the veterinary corner
  • Newsletter subscription
  • Contact request
  • Process and track your order
  • Manage your order payment. It is specified that payment-related information is not collected by us but directly by payment service providers.
  • Participation in games, contests
  • For promotional offers, sample requests, or survey participation via our social media
  • When you post content on one of our social media channels or agree that we reuse content you have uploaded to social media
  • Perform audience analysis or generate statistics

Dermoscent® may process all or part of the following data:

  • Title
  • Job Title
  • Postal address
  • Email address
  • Phone
  • License number
  • Login ID and password
  • Information related to any transaction, including products purchased
  • Social media profile
  • Any other information you have provided to us about yourself

We rely on the following legal bases for the collection of your personal data:

  • Your consent
  • Our legitimate interest, which may consist of the continuous improvement of our products and services, i.e., to better understand your needs and expectations
  • The performance of a contract, and more specifically, the provision of the services you request from us
  • Legal obligations when current legislation requires data processing

Who are the recipients of your personal data?

Only personnel from the relevant departments at Dermoscent® (Purchasing, Marketing, Quality, RD…) may have access to your data, without prejudice to its potential transmission to the extent required by applicable regulations. We do not sell or rent your personal data to third parties. Similarly, we may be required to share this data with public administrations and bodies in accordance with legal provisions.

How long do we retain your data?

We retain your personal data only for the period necessary to fulfill the purposes for which it is collected and processed, unless otherwise required by law.
These retention periods are defined according to the processing purposes and take into account, in particular, applicable legal provisions imposing a specific retention period.

What are your rights?

Regarding your personal data, you have the following rights:

  • Right to be informed
  • Right of access and rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to lodge a complaint with a supervisory authority

How to exercise your rights

Your rights can be exercised by writing to dpo@dermoscent.com or to the following address:

Nextmune
3, rue Pierre-Gilles de Gennes

Espace Entreprises – ZA Le Causse
81100 Castres – France

A response will then be sent to you within one month of receiving the request.

What cookies do we use

Two types of cookies are placed on the site:

  • Internal cookies necessary for the site’s operation:
    These cookies enable the site to function optimally. You can object to them and delete them using your browser settings; however, your user experience may be degraded.
  • Performance cookies:
    These cookies allow us to determine the number of visits and traffic sources to measure and improve the performance of our website. They also help us identify the most/least visited pages and evaluate how visitors navigate the website. All information collected by these cookies is aggregated and therefore anonymized. If you do not accept these cookies, your visit to our site will not be counted.
    Cookies are only placed if you accept them. You can at any time learn more about and configure your cookies to accept or refuse them by visiting the [Cookie Management] link.

Changes to our terms of use

We reserve the right to modify these terms of use at any time, in whole or in part. These modifications will come into effect upon the publication of the new terms of use. We will inform you in advance by any appropriate means. In any event, your use of the platform following the entry into force of these modifications will constitute acknowledgment and acceptance of the new terms of use.